Settings

Admin actions

Manual triggers for the automated jobs.

Sync from FreshDesk

Pull new + updated tickets since last sync. Runs automatically every day at 6 AM UTC — use this if you want fresh data right now.

Backfill AI on open tickets

Runs Claude analysis on any currently-open ticket that doesn't already have AI notes. Useful after Anthropic-overload transient failures, or after a bulk migration.

Companies

Currently seeded and immutable — edit via seed script.

NameShort NameEmail Domain

SLA policies

Resolution + first-response targets by priority. Applied to new tickets automatically; existing tickets can be backfilled.

PriorityNameFirst response (hours)Resolution (hours)Default

Groups

0 active · deactivating a group preserves its ticket history.

NameDescriptionStatusActions
No active groups — click New Group or toggle Show inactive.

System

Agents
0 (0 active)
Automatic FreshDesk sync
Daily 6 AM UTC via ca-helpdesk-sync-job-prod