SLA compliance (30d)
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Resolved on time
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last 30 days
Resolved late
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last 30 days
Overdue open
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currently past due
Volume trend
0 tickets created, 0 resolved/closed in this window
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By group / category
Ticket counts by group. Showing all tickets.
No data
Agent throughput
Tickets touched per agent in the window, plus avg resolution time.
| Agent | Open | Pending | Resolved | Closed | Total | Avg time to resolve |
|---|---|---|---|---|---|---|
| No agent activity in window. | ||||||
CSV export
One row per ticket with all metadata. Import into Excel or PowerBI for deeper analysis.